Refund policy

Last updated: 2026-08-11

This policy does not limit mandatory consumer rights.

EEA withdrawal for eligible goods

If you are a consumer in the European Economic Area and the legal withdrawal right applies to your purchase, you may notify us that you are withdrawing within 14 days after you, or a person named by you other than the carrier, receives the goods.

Send an unambiguous notice to info@amnetwork.lv with your name, order number and the items concerned. You may use the model withdrawal form below, but it is not mandatory.

After notifying us, return the goods without undue delay and no later than 14 days to SIA Copes Pasaule, Jaunatnes iela 30–43, Valdlauči, Ķekavas pag., Ķekavas nov., LV–1076, Latvia. For an ordinary eligible withdrawal, the customer pays the direct cost of return postage. Use suitable packaging and retain proof of dispatch.

You are responsible only for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

We refund eligible payments, including the cost of our least expensive standard delivery option, no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence of sending them, whichever occurs first. We use the original payment method unless agreed otherwise and do not charge a refund fee.

Personalized goods exception

We do not accept change-of-mind returns or exchanges for goods made to the consumer's specifications or clearly personalized where the legal exception applies. We show the personalization requirement before purchase. This does not affect remedies for goods that are damaged, wrong, faulty or otherwise nonconforming. Producing an otherwise standard, non-personalized item only after an order is placed does not by itself make that item exempt.

Wrong, damaged, defective or nonconforming goods

Contact us at info@amnetwork.lv as soon as reasonably possible with the order number, a description and useful photos. A short reporting request does not remove your mandatory legal rights.

Where goods are faulty or not as advertised, EEA consumers have statutory remedies, including the applicable minimum two-year legal guarantee. We cover reasonable return costs where the law makes us responsible and will offer the remedy required in the circumstances.

Exchanges

Direct exchanges are not guaranteed. Contact us before sending anything back. Where appropriate, the return or refund and a new order may be handled separately.

Return condition

Outside mandatory rights, we may refuse an ordinary discretionary return where an item is used, altered, incomplete, damaged by the customer, or returned without authorization. This does not affect remedies for goods that were already faulty or nonconforming when delivered.

Model withdrawal form

Complete and send this form only if you wish to withdraw from an eligible contract:

To SIA Copes Pasaule, Jaunatnes iela 30–43, Valdlauči, Ķekavas pag., Ķekavas nov., LV–1076, Latvia; info@amnetwork.lv:

I hereby give notice that I withdraw from my contract for the sale of the following goods: [describe goods]. Ordered on / received on: [date]. Consumer name: [name]. Consumer address: [address]. Signature (only if submitted on paper): [signature]. Date: [date].